Delivery & Returns

Last updated: 23 July 2026

Free UK delivery

Standard delivery is free on every UK order, with no minimum spend and no delivery charge added at checkout.

Dispatch and delivery estimates

We aim to dispatch orders within 1-2 working days. Once your order has been dispatched, you will receive a confirmation email with tracking details.

Our current standard estimate is 5-7 working days after dispatch. Some products may have a different estimate; where this applies, the estimate shown on the product page and at checkout takes priority. The Auréa™ Precision LED Skincare Wand is currently estimated at 8-10 working days.

Delivery estimates are not guaranteed and can be affected by public holidays, peak periods, weather or carrier delays.

Tracking your order

Use the tracking link in your dispatch email to follow your parcel. If tracking has not updated for an unusual length of time, email contact@syracare.com with your order number.

30-day money-back guarantee

Your 30-day period begins on the date your order is delivered. You must contact us within 30 calendar days of delivery to request a return. This commercial guarantee is in addition to any statutory rights that apply.

The product must be returned complete, clean and in working order, in its original packaging and with all accessories, cables, protective parts and manuals. We may reduce the refund if the product has been handled beyond what is reasonably necessary to inspect it or if items are missing.

How to request a return

Email contact@syracare.com with your order number before sending anything back. We will confirm the return instructions and return address.

Return postage is paid by the customer for a change-of-mind return. If the item is faulty, damaged on arrival or incorrect, we will arrange an appropriate solution and cover the necessary return postage. We recommend using a tracked service and keeping proof of postage.

Refunds

Once your return has been received and inspected, we will confirm the outcome by email. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to show the refund in your account.

If you paid with Klarna, any refund or payment-plan adjustment will be processed through Klarna in line with its terms.

Faulty, damaged or incorrect items

Faults and defects are handled separately from change-of-mind returns. If your order arrives damaged, develops a fault or is incorrect, email contact@syracare.com promptly with your order number and clear photos or a short video where relevant. We will review the issue and arrange an appropriate repair, replacement or refund. Your statutory rights are not affected.

Changing or cancelling an order

If your order has not yet been processed, contact us as soon as possible. Once an order has been dispatched, it can no longer be changed or cancelled, but you can request a return after delivery.

Contact

For delivery, return or guarantee questions, email contact@syracare.com.